Effective from: 01.10.21
Version: 2.0
1. PRIVACY
www.luckya.com is committed to protecting your personal information. This Privacy Policy lets you know what information we collect when you use our services, why we collect that information, and how we use the information collected. Please note that this Privacy Policy will be agreed between you and www.luckya.com ('We', 'Us' or 'Our', as the case may be). This Privacy Policy is an integral part of the Terms and Conditions of www.luckya.com. LuckyA.com is owned and operated by NEWERA INFORMATION TECHNOLOGY N.V., a company registered in Curacao with Company Number 163214 and with Registered Address at: Zuikertuintjeweg Z/N, Curacao. NEWERA INFORMATION TECHNOLOGY N.V., is licensed and regulated by the Gaming Control Board (GCB) with Licence Number: #365/JAZ GLH-OCCHKTW0704112023 Issued on 12th day of January 2024. Trust Service by https://wyze-trust.com and Represented by https://igagroup.comWe may make changes to this Privacy Policy from time to time and will notify you of these changes by posting the modified terms on our platforms. We recommend that you review this Privacy Policy regularly.
2. INFORMATION COLLECTED
We consider information that can be used to identify an individual, including, but not limited to, a first and last name, date of birth, residence or other physical address, e-mail address, telephone number or other relevant information to be Personal Information ('Personal Information'). You may be asked to provide Personal Information when using our Site, registering for an account or using our services. The Personal Information we collect may include information such as: contact information (including telephone number), shipping information, billing information, transaction history, site usage preferences, and feedback about the Services. This information is held by us on servers based in Germany and elsewhere from time to time. When you interact with the Services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports, and type of browser used. This information is essential to the provision and quality of our services. We do not collect personal information about you without your knowledge.
3. MEANS OF DATA COLLECTION AND PROCESSING
We may automatically collect certain data as discussed above and receive personal information about you when you provide such information through the services or other communications and interactions on www.luckya.com. We may also receive personal information from online vendors and service providers and from customer lists lawfully acquired from third party vendors. In addition, we may engage the services of third party service providers to provide technical support, process your online transactions, and maintain your account. We will have access to any information you provide to such third party vendors, service providers and e-commerce services, and we will use Personal Information as set forth in this Privacy Policy below. This information will only be disclosed to third parties outside the company in accordance with this Privacy Policy. We take steps to ensure that our arrangements with third party service providers and online vendors protect your privacy.
4. USE OF INFORMATION
We use the personal information we collect from you to provide our Services, provide customer support, perform necessary security and identification checks, process any of your online transactions, assist your participation in third-party promotions, fulfill certain business requirements, and for any other purpose related to the operation of the Services. As such, we may share your personal information with our carefully selected partners (including any other parties who have data sharing agreements with the latter). Your personal information may also be used by us to provide you with: (1) promotional offers and information about our products and services; and (2) promotional offers and information about our partners' products and services in order to expand the range of products provided and improve our customer service. From time to time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose this information. Information requested may include contact information (such as name, mailing address and telephone number) and demographic information (such as zip or postal code, or age). By accepting any contest prize or winnings from us, you agree to use your name for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless you have opted out of receiving promotional information, we may also use your personal information (including your email address and phone number) to provide you with information about our products, services and promotions, including other gaming products (including online poker, casino, betting, backgammon) and third party products and services carefully selected by us.
5. CERTAIN EXCLUDED DISCLOSURES
We may disclose your Personal Information if required to do so by law, or if we have a good faith belief that such action is necessary to:
1) comply with any legal process served on us, any of our web sites or services, or in circumstances when we are under a substantially similar legal obligation;
2) protect and defend our rights or property;
3) or act to protect the personal safety of users of the services or the public. If, in our sole determination, you are found to have cheated or attempted to cheat us, the company, or any other user of the services in any way, including but not limited to game manipulation or payment fraud, or if we suspect payment fraud, including the use of stolen credit cards or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, appropriate agencies and relevant authorities.
For the purpose of research on the prevention of drug addiction, the data may be anonymized and passed on to the respective institutions.
6. ACCESS
You can 'opt out' of receiving any promotional communications by opting out in your account settings available on our websites or services or in an email you receive from us, or at any time by sending us an email, or by writing to us at Customer Service. In addition, you may contact us if:
1) you want to confirm the accuracy of the personal information we have collected about you;
2) you would like to update your personal information;
or 3) you have any complaints about our use of your personal information.
If requested, we will (1) update any information you have provided to us if you demonstrate the need for such changes or (2) mark any information to prohibit future use for marketing purposes. For the avoidance of doubt, nothing in this Privacy Policy will prevent us from retaining your Personal Information where we are required to do so by law.
7. COOKIES
Information Placed on Your Device
When you access our services, we may store information on your device. This information is called cookies, which are small text files stored on your device when you visit online pages that record your preferences. We also use Local Shared Objects or 'flash cookies'. Flash cookies are similar to browser cookies. They allow us to remember things about your visits to our sites. Neither cookies nor flash cookies can be used to access or use other information on your computer. We use these methods only to track your use of our services. Cookies help us monitor site traffic, improve our services, and make it easier and/or more relevant for you to use. We use flash cookies and third party cookies to help us show you more relevant and desirable ads.
Strictly necessary cookies
Strictly necessary cookies are essential to allow a user to navigate through a site and use its features, such as accessing secure areas of the site or making financial transactions. Without these cookies, we would not be able to make our sites function effectively.
During the registration process
These cookies will retain information collected during your registration and allow us to recognize you as a customer and provide you with the services you need. We may also use this data to better understand your interests while you are online and to enhance your visits to our platforms.
On our site
For visitors to our site, we use cookies to collect information. Our servers use three different types of cookies:
A 'session-based' cookie:
This type of cookie is allocated only to your computer during your visit to our site. A session-based cookie helps you navigate our site more quickly and, if you are a registered customer, enables us to provide more relevant information to you. This cookie automatically expires when you close your browser.
A 'persistent' cookie:
This type of cookie will remain on your computer for a period of time set for each cookie. Flash cookies are also persistent.
'Analytic' cookies:
This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. This helps us to improve the way our sites work, for example, by ensuring that you can easily find what you are looking for.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer, you can usually modify your browser setting to decline cookies. The Help menu on the menu bar of most browsers tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.
Flash cookies:
You can modify your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you to manage your preferences. To disallow flash cookies for all third-party content, go to the 'Global storage settings' panel of the Settings Manager and clear the 'Allow third-party flash content to store information on your computer' check box and close the Settings Manager. Alternatively, you can also adjust your settings for specific sites you visit via the 'Site storage settings' panel, which can also be found in the Settings Manager. If you are using an older version of Flash Player or an older web browser, the Settings Manager may not be available to you. We recommend that you update your Flash Player and browser to the latest available versions. If you choose to decline cookies, you may not be able to experience all of the interactive features on our sites.
8. CONSENT OF USE OF ELECTRONIC SERVICE PROVIDERS
In order to play real money games on our services, you must send money to and receive money from us. We may use third party electronic payment systems to process these financial transactions. By accepting this Privacy Policy, you expressly consent to Personal Information necessary for the processing of transactions, including, where necessary, the transfer of information outside of your country. We take steps to ensure that our arrangements with payment systems protect your privacy.
9. CONSENT TO SECURITY REVIEW
We reserve the right to conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for possible violation of our Terms and Conditions and applicable law. By using our services and thereby agreeing to our Terms and Conditions, you authorize us to use your personal information and disclose your personal information to third parties for purposes of validating the information you provide while using our services, including, where necessary, transferring information outside of your country. Security reviews may include, but are not limited to, requesting a credit report and/or verifying the information you provide against third party databases. In addition, in order to facilitate such security reviews, you agree to provide such information or documentation as we may request.
10. SECURITY
We understand the importance of security and the techniques necessary to protect information. We store all personal information that we receive directly from you in a password protected, encrypted database that resides on our secure network behind state-of-the-art firewall software. (Our services support SSL version 3 with 128-bit encryption). We also take steps to ensure that our subsidiaries, agents, affiliates and suppliers employ adequate security measures.
11. PROTECTION OF MINORS
Our Services are not intended for or directed at persons under the age of eighteen (18) years (or the legal age in their respective jurisdiction). Any person who provides us with their information through any part of the Services means to us that they are eighteen (18) years of age (or the legal age in their respective jurisdiction) or older. It is our policy to uncover attempts by minors to access our services, which may involve initiating a security review. If we become aware that a minor has attempted to or has submitted personal information through our services, we will not accept their information and will take steps to delete the information from our records.
12. INTERNATIONAL TRANSFERS
Personal Information collected on the Services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country (including to countries that may not have adequate privacy laws). However, we take steps to ensure that our agents, affiliates and suppliers comply with our privacy standards regardless of their location.
13. THIRD PARTY PRACTICES
We cannot guarantee the protection of any information you provide to a third party online site linked to or from the Services or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third party online sites are independently owned and operated by us. Any information collected by such third parties is governed by the privacy policy, if any, of such third party.
14. LEGAL NOTICE
The Services operate 'AS IS' and 'AS AVAILABLE' without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee or claim error-free performance with respect to the privacy of your Personal Information and will not be liable for any indirect, incidental, consequential or punitive damages related to the use or disclosure of such Personal Information.
15. CONSENT TO PRIVACY POLICY
Your use of our services constitutes agreement to our Privacy Policy. This is our complete and exclusive Privacy Policy and supersedes any previous version. This Privacy Policy should be read in conjunction with our Terms and Conditions and any applicable additional terms posted on our platforms. We may make changes to this Privacy Policy from time to time and will notify you of these changes by posting the modified terms on our platforms. Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the changes. We recommend that you review this Privacy Policy regularly. In addition, pursuant to Article 77 of the GDPR, you have the right to lodge a complaint regarding the processing of your data with a supervisory authority, including in the Member State of your habitual residence, place of work or place of an alleged infringement.
16. Other Sites
Our website may contain links to other websites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information about you that will be used by them in accordance with their privacy policy, which may differ from ours. We are not responsible. Only the operators of these sites will be responsible for their functionality or possible errors on linked sites.